Frequently Asked Questions
Everything you need to know about your Skin Society experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Are your products cruelty-free and vegan?
Yes, Skin Society is committed to ethical beauty. 100% of our products are cruelty-free, and the majority of our range is vegan-friendly. Please check the specific product page for individual ingredient lists.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been opened and lightly used.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
Do you offer consultations for skin type matching?
Absolutely! You can use our 'Skin Quiz' on the homepage or reach out to our licensed estheticians via the contact form for a personalized routine recommendation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.